primo Privacy Policy

This page describes what we collect when you use primo and how we keep that data protected. We at primo take your privacy seriously. When you open an account, deposit funds, or participate in slot tournaments, live-dealer games, and sportsbook markets, we collect personal information necessary to verify your identity, process payments, and comply with local regulations.

We collect your email address, national ID number, proof of address, and payment details when you register and complete KYC verification on primo. We use this information to authenticate your account, process deposits and withdrawals through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, and to detect fraud. We do not sell your data to third parties, and we do not share it outside our compliance and payment processing teams.

Our servers may sit outside your jurisdiction, but we encrypt all data in transit and at rest using industry-standard SSL protocols. This policy explains our data practices, your rights, and how to contact us if you have privacy concerns.

What data we collect on primo

We collect the following information when you use primo: your email address and password during registration; your full name, date of birth, and national ID number during KYC verification; your proof of address (utility bill, bank statement, or government letter dated within three months); and your payment method details (bank account or e-wallet identifier).

We also collect transaction history—deposits, withdrawals, tournament entries, and game outcomes—to maintain your account ledger and detect suspicious activity. We log your IP address and device information to prevent fraud and enforce our terms. We do not collect biometric data, location data, or browsing history outside primo.

When you contact our support team in Jakarta, Surabaya, Bandung, Medan, or Semarang, we retain copies of your messages and our responses for audit and dispute resolution purposes.

How we use your data on primo

We use your data to authenticate your primo account, verify your identity for KYC compliance, process deposits and withdrawals, calculate tournament payouts, and detect fraud. We may also use your email to send account notifications, tournament reminders, and service updates. We do not send marketing emails unless you opt in.

Our compliance team reviews account data to ensure we meet local regulations and anti-money-laundering requirements. We may share your data with our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and Indonesian banks) only to the extent necessary to complete your transactions.

Account authentication

We use your email and password to verify your identity and prevent unauthorized access to your primo account.

KYC verification

We collect and verify your national ID and proof of address to comply with anti-money-laundering regulations.

Payment processing

We share your payment details with our processors only to complete deposits and withdrawals on primo.

Fraud detection

We analyze transaction patterns and IP addresses to identify and prevent fraudulent activity on primo.

Third-party processors and data sharing on primo

We share your data with third-party payment processors to complete deposits and withdrawals. These processors include mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and major Indonesian banks—online payment, e-wallet, mobile banking, local payment. We do not control how these processors handle your data, and we recommend reviewing their privacy policies.

We may also share anonymized transaction data with our game providers (Pragmatic Play, PG Soft, Habanero) to verify game fairness and payout accuracy. We do not share your personal information with these providers.

We may disclose your data to law enforcement or regulatory authorities if required by law or if we suspect illegal activity on primo.

Cookies and tracking on primo

We use cookies to maintain your primo session, remember your preferences, and analyze site usage. These cookies are essential for primo to function. We do not use cookies to track you across other websites.

You can disable cookies in your browser settings, but this may prevent you from accessing primo. We do not use third-party analytics or advertising trackers on primo.

We at primo encrypt all your data, limit access to authorized staff, and never sell your information to third parties or advertisers.

Your rights and data retention on primo

You have the right to access, correct, or delete your personal data on primo. To exercise these rights, contact our support team. We will respond within 10 business days.

We retain your account data for as long as your primo account is active. After you close your account, we retain transaction records for seven years to comply with anti-money-laundering regulations. We delete other personal data within 30 days of account closure.

If you believe we have mishandled your data, you may file a complaint with your local data protection authority.

Data security and encryption on primo

We encrypt all data transmitted to and from primo using SSL (Secure Sockets Layer) protocols. Your password is hashed and salted before storage. We do not store full payment card details on primo; payment processing is handled by our licensed partners.

Our servers are protected by firewalls and intrusion-detection systems. We conduct regular security audits and penetration testing to identify vulnerabilities. If we discover a data breach, we will notify affected users within 72 hours.

• SSL encryption All data in transit between your device and primo servers is encrypted using industry-standard SSL protocols.
• Password security Your primo password is hashed and salted. We never store passwords in plain text.
• Access controls Only authorized primo staff can access your personal data, and only for legitimate business purposes.
• Breach notification If we discover a data breach affecting primo users, we will notify you within 72 hours.

Contact us about privacy on primo

If you have questions about our privacy practices on primo, want to access or delete your data, or believe we have mishandled your information, contact our support team. We respond to privacy inquiries within 10 business days.

Our support offices are located in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can reach us via email or live chat during business hours. We handle all privacy requests in English and Indonesian.

We may update this privacy policy at any time. Changes take effect 30 days after publication on primo. Continued use of primo after an update constitutes acceptance of the new policy. We encourage you to review this page periodically to stay informed about how we protect your data.